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Knowledge base
BUX FAQs
General Questions
8
How do I contact BUX support?
How do I close my BUX account?
How do I receive interest on my cash balance?
How do I file a complaint?
How is the monthly service fee charged?
View all 8
Investment Plans
6
Why was my Investment Plan not executed?
I added some assets to my Investment Plan today. Why was it not (or partially) executed?
How long does it take for my Automated deposit to arrive for my Investment Plan?
When is the best time to fund my Investment Plan?
Can I create an Investment Plan that gets executed every week instead of every month?
View all 6
BUX Account types
0
Deposits & withdrawals
4
How long do withdrawals take?
How long do deposits take?
How to change your linked bank account
How can I make an international payment to BUX from Ireland?
Portfolio & Account
8
Can I transfer my existing portfolio to BUX?
Why is my cash showing as ‘Awaiting Settlement’?
Are the funds and shares in my account protected?
How will I receive dividends?
How can I update my personal details?
View all 8
Orders
4
What is the maximum amount I can invest in one order?
Buying US stocks with euros. How does this work?
What types of orders do you offer at BUX?
How does the free ‘Zero order’ work?
Taxes
7
How does BUX handle my taxes?
What is financial transactions tax and when do I pay it?
Belgian Tax on Stock-exchange Transactions (TST)
Financial Transactions Tax (FTT)
How do taxes on dividend work?
View all 7
Fractional shares
4
What are fractional shares?
Is there a minimum amount I can invest when buying fractional shares?
What are the fees associated with fractional investing?
What about dividends and stock splits?
Crypto
1
Why can I no longer buy crypto with BUX?
