Support Center

General Questions

How do I close my BUX account?
We're sorry to see you're thinking of leaving us, but thank you for using the app. To close your BUX account please make the request via the BUX...
Tue, 12 Nov, 2024 at 2:38 PM
How do I receive interest on my cash balance?
This interest compensation is paid in the first half of the month, for the previous month. For example, the interest compensation for November would be paid...
Thu, 8 Feb, 2024 at 1:19 PM
How do I file a complaint?
At BUX we strive to give you the best possible experience. In case you’ve already talked to Support and the matter was not resolved to your satisfaction, yo...
Mon, 6 May, 2024 at 3:02 PM
How is the monthly service fee charged?
When will the monthly service fee be charged? The monthly service fee of €2,99 is charged retrospectively for the previous month. So for example, you wi...
Tue, 18 Apr, 2023 at 2:12 PM
I'm having issues logging in
Occasionally after an important update you may need to re-login to the app. Below we cover the main steps and the questions that may arise as you do this. ...
Thu, 14 Nov, 2024 at 8:48 AM
What data is available for each stock?
Within the BUX app we provide you with information for each stock to help you make informed decisions.  Here's a description of what the data represents...
Mon, 17 Apr, 2023 at 10:12 AM
I have Italian nationality and during registration the app is asking me for my codice fiscale, but I don't have one
If you don’t have a codice fiscale (Italian tax number), you can calculate it online using this website: https://www.codicefiscale.com/ If you were not b...
Wed, 20 Nov, 2024 at 3:44 PM