Support Center

General Questions

How do I delete my BUX account?
We're sorry to see you're thinking of leaving us, but thank you for using the app. If you have any feedback or suggestions that could help us improv...
Mon, 3 Apr, 2023 at 8:58 AM
Free shares - how does it work?
When you sign up for your first BUX account you will receive a free share once you've made your first deposit. How does this work and when will y...
Wed, 5 Apr, 2023 at 4:22 PM
How do I file a complaint?
At BUX we strive to give you the best possible experience. In case you’ve already talked to Support and the matter was not resolved to your satisfaction, yo...
Thu, 8 Jul, 2021 at 1:41 PM
How is the monthly service fee charged?
When will the monthly service fee be charged? The monthly service fee of €2,99 is charged retrospectively for the previous month. So for example, you wi...
Tue, 18 Apr, 2023 at 2:12 PM
How do I receive interest on my cash balance?
Starting in April 2023, BUX customers will receive a 2,01% per annum interest on their uninvested cash balances (cash balances up to €25000).  This interest...
Wed, 5 Apr, 2023 at 9:03 AM
I'm having issues logging in
Occasionally after an important update you may need to re-login to the app. Below we cover the main steps and the questions that may arise as you do this. ...
Wed, 5 Apr, 2023 at 4:27 PM
What data is available for each stock?
Within the BUX app we provide you with information for each stock to help you make informed decisions.  Here's a description of what the data represents...
Mon, 17 Apr, 2023 at 10:12 AM