We're sorry to see you're thinking of leaving us, but thank you for using the app. Before requesting account closure, please also consider our BUX Basic Account type which does not have a monthly service fee*. You can do this via 'My Account type' in the menu.

*BUX Basic has other associated costs. For full details check  https://bux.com/fees/

We can not close your account until your account is empty. Before requesting your account closure, please ensure that you have sold any assets and withdrawn your funds.

Once your account is empty, to close your BUX account please make the request via the BUX App. You will find the 'Close Account' option in the menu. Once we receive this request we will block your account and you will receive confirmation once completed.

What if my account is in negative balance, and I want to close it?

If you have unpaid fees on your account, and as a result a negative cash balance you will still need to ensure that your assets are sold before requesting account closure. The account can not be closed if you still hold assets.

If you can not access your BUX account, then please send the closure request to support@bux.com, using the email address you used to register with BUX.

It takes us some time to process account closures. In case you don’t receive a confirmation email of the account closure within 4 weeks, please reach out to us via support@bux.com.

Once your BUX account is closed your data will be handled in accordance with GDPR. Personal data from regulated financial institutions will be kept for 5 - 7 years as required by the “MiFID2'' directive. After that point it will be fully deleted.