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BUX FAQs

General Questions 7

How do I close my BUX account?
How do I receive interest on my cash balance?
Free shares - how does it work?
How do I file a complaint?
How is the monthly service fee charged?

Portfolio & Account 4

Can I transfer my existing portfolio to BUX?
Are the funds and shares in my account protected?
How will I receive dividends?
Where can I find an overview of my transactions?

Orders 4

What is the maximum amount I can invest in one order?
Buying US stocks with euros. How does this work?
What types of orders do you offer at BUX?
How does the free ‘Zero order’ work?

Deposits & withdrawals 2

How to change your linked bank account
How can I make an international payment to BUX from Ireland?

Taxes 7

How does BUX handle my taxes?
What is financial transactions tax and when do I pay it?
Belgian Tax on Stock-exchange Transactions (TST)
Financial Transactions Tax (FTT)
How do taxes on dividend work?

Fractional shares 4

What are fractional shares?
Is there a minimum amount I can invest when buying fractional shares?
What are the fees associated with fractional investing?
What about dividends and stock splits?

Crypto 6

What fees do I pay for investing in cryptocurrencies?
What is the ‘BUX Token’?
Is it possible to deposit or withdraw cryptocurrencies?
Why can I not sell a small amount of Crypto?
How are cryptocurrency prices determined?

Investment Plans 5

Why was my investment plan not executed?
I added some assets to my investment plan today. Why was it not (or partially) executed?
Why can't I add all assets to my investment plan?
When is the best time to fund my investment plan?
Can I create an investment plan that gets executed every week instead of every month?

Get in touch

For the fastest response please chat with us via the help section in the BUX app

support@bux.com

Disclaimer

The investment services for shares and ETFs of BUX are provided by BUX B.V. BUX B.V. is registered with the Dutch Chamber of Commerce in Amsterdam under number 58403949. BUX B.V. is authorised and regulated by the Dutch Authority for Financial Markets (Autoriteit Financiële Markten - AFM). The services for cryptocurrencies in BUX are offered by BUX Alternative Investments BV (BUX AI). BUX AI has a registration with De Nederlandsche Bank N.V. (DNB) as a provider of crypto services. DNB supervises BUX Alternative Investments B.V.’s compliance with the Money Laundering and Terrorist Financing (Prevention) Act (Wwft) and the Sanctions Act 1977 (Sanctiewet 1977). BUX Alternative Investments B.V. is not under prudential supervision by DNB or under conduct supervision by the AFM. This means that there is no supervision of financial requirements or business risks and no specific financial consumer protection.

BUX B.V. does not provide investment advice and individual investors should make their own decisions or seek independent advice. Investing involves risks. The value of investments can go up as well as down and you may receive back less than your original investment or lose your entire investment.

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