Support Center

Portfolio & Account

Can I transfer my existing portfolio to BUX?
Yes, transferring your existing portfolio to BUX is possible*. If you would like to make use of that service please complete this online form (https://getbu...
Fri, 10 May, 2024 at 12:25 PM
Why is my cash showing as ‘reserved’ after selling an EU stock or ETF?
From May 28th 2024, upon selling EU shares or ETFs you will notice that your cash proceeds from the sale are shown as ‘Reserved cash’, this is until the aft...
Wed, 22 May, 2024 at 8:53 AM
Are the funds and shares in my account protected?
As you might have read before, at BUX we take security very seriously. BUX has the duty to ensure that the assets that clients hold with BUX are segregated....
Mon, 8 Jul, 2024 at 3:12 PM
How will I receive dividends?
When you own shares in a company that pays out dividends, we’ll award the dividend to your account when the company has made it available to us.  The wa...
Thu, 30 Apr, 2020 at 9:35 AM
How can I update my personal details?
If you have changed address or want to update us on any other changes to your personal details, please chat with our support team and they will ensure the a...
Thu, 11 Jul, 2024 at 3:18 PM
Where can I find an overview of my transactions?
There are two ways to receive an overview of your transactions. The first way is via our automated monthly transaction overview explained here: It is po...
Tue, 20 Feb, 2024 at 9:07 AM
Performance metrics explained
As of mid March 2024, we are releasing some updates that improve the performance metrics that you see at the top of the ‘portfolio’ page in your app. This a...
Thu, 11 Jul, 2024 at 2:22 PM
What happens if a US stock that I hold is delisted from the main exchange?
Sometimes US companies get delisted from the exchange and begin to be traded on the 'OTC' market (Over The Counter). This can happen if the company ...
Tue, 7 May, 2024 at 4:15 PM